Policies

Special Order      Back Order      Force Majeure      Returns & Cancellations     
 Damage Claims   Quantity and Item Disputes      Warranty      Sales Tax      Duties

SPECIAL ORDER ITEMS

Special orders are any product which is a non-stock or special size item.  For special orders, payment is required in advance of product production.  Special orders are non-cancellable and non-returnable/refundable.

You will be notified if items in your order are considered to be special order at time of order placement. "Special order/non-returnable" will be noted on faxed copy of credit card sales slip for an authorized signature.

A formal quotation will be faxed, emailed, or mailed. An authorized signature will be needed on quotation and quotation must be returned prior to proceeding with order.

BACK ORDER ITEMS

Shipment on back ordered-stock items is typically 2-4 weeks from receipt of original order. You will be notified of back ordered items at that time.

FORCE MAJEURE

Lift-Rite North Central shall not be liable for any delay in or impairment of performance resulting in whole or in part from Acts of God, labor disruptions, shortages, inability to procure product, supplies or raw materials, severe weather conditions or any other circumstances or cause beyond the control of Lift-Rite North Central in the conduct of its business.

SALES TAX

Buyer is responsible for all local and state sales and use taxes applicable to all transactions.

DUTIES

Buyer is responsible for all duties applicable to all transactions.

RETURNS & CANCELLATIONS

All returns must be approved by Lift-Rite North Central and must be within (10) business days from receipt of order.

Return of stock parts will be subject to a restocking charge. A restocking fee will be waived if a new parts order is placed. However, shipping charges will not be credited.

Any cancellation must be approved by Lift-Rite North Central and may be subject to restocking and other charges. No cancellation will be applicable to special order items.

DAMAGE CLAIMS

All damage claims must be documented as damaged upon receipt from carrier and Lift-Rite North Central be notified immediately at 1-888-778-5438. You will then be instructed as to what necessary steps need to be taken.

QUANTITY & ITEM DISPUTES

Lift-Rite North Central must be notified upon receipt of order of any quantity or item disputes within (2) days from receipt of order. Please have copy of packing slip available when calling 1-888-778-5438.

WARRANTY

Warranty Procedure:

  • Please call Lift-Rite North Central at 1-888-778-5438 with part number and description of defect.
  • We may request you to return defective part for warranty evaluation. Lift-Rite North Central will send a new part if upon evaluation it deemed to be defective due to material or workmanship.
  • Shipping will be prepaid by Lift-Rite North Central and carrier will be chosen by Lift-Rite North Central.

Pricing and part specifications are subject to change.

Lift-Rite® North Central (ie Harry E Smith & Associates) is not associated with Raymond-Muscatine, Inc.

 
Special Order      Back Order      Force Majeure      Returns & Cancellations     
Damage Claims   Quantity and Item Disputes      Warranty
 

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